COVID-19 CLEANING

The Wensley is following the CDC cleaning recommendations which you can read here . 

We cannot guarantee a COVID19 free space but we are taking all precautions as well as asking our guests whether they have been exposed to COVID19 before, during or after their stay at The Wensley.

TERMS AND CONDITIONS

1. General
These Terms apply to all bookings for The Wensley. By making a booking with us, you acknowledge that you have read and that you agree to be bound by these Terms. We reserve the right to vary these Terms at any time by posting an updated version on our website.

2. Bookings
Bookings for The Wensley can be made online at thewensley.comairbnb.com.austayz.com.auriparide.com or by calling us directly on 0402257323. All bookings are subject to availability.  When making a booking, please ensure that all details you provide are correct. It is your responsibility to notify us of any correction to your booking details as soon as possible.

3. Number of Guests
Unfortunately, we cannot accommodate more than 10 adults and one infant at The Wensley at any one time. Unless we otherwise agree, the total number of Guests at The Wensley during your stay must not exceed the amount agreed to at the time of the booking. If the number of guests exceed the number of guests booked we reserve the right to charge additional fees as specified on the website.

4. Payment Policy 
Direct Bookings: When you book The Wensley via our website or over the phone, you must pay the entire Booking Fee at the time of your booking in order to secure your requested dates. For information about cancellations and when you will be entitled to a refund of your Booking Fees, please refer to section 8 below. Bookings made through Airbnb or Stayz Please note that where you make a booking via airbnb.com.au or stayz.com.au, you will be subject to any terms and conditions of the relevant booking site.


5. Booking Rates 
The ‘per night’ rates for The Wensley as listed on our website from time to time are expressed in Australian Dollars and are inclusive of any applicable GST (unless otherwise stated). Please note that the total Booking Fees for your stay at The Wensley are not confirmed until payment of the required deposit has been made. We reserve the right to require a minimum length of stay for all Peak Holiday Period bookings. The details of any minimum stay requirements will be as specified on the bookings page of our website.

6. Children
Children under 2 years of age are welcome to stay at The Wensley free of charge provided that they are accompanied by an adult at all times. We can provide one cot, one high chair and one kids’ sized table with four chairs upon request.

7. Payment of Booking Fees and Security Deposit
Booking Fees may be paid by way of credit card, Visa, MasterCard, AMEX or via direct deposit. All payments must be made in Australian Dollars. We reserve the right to hold your credit card details via our authorised payment system Stripe, which will be charged in the event of any additional charges and any damage which occurs to The Wensley during your stay. We reserve the right to ask for a larger security deposit (at our discretion) for large groups or where bookings are made for particular events. The security deposit (less any additional charges or damage costs) will be refunded to your nominated account as soon as possible following your departure. Where we have agreed with you in writing to do, we may accept details of a nominated credit card in lieu of a security deposit. If we agree to accept credit card details instead of holding a security deposit, you authorise us to deduct any additional fees, charges or reimbursements as set out in these terms where appropriate.

8. Cancellations and making changes to your booking
If you are no longer able to stay at The Wensley on that dates that you have booked, please let us know as soon as possible and we will do our best to accommodate an amendment to your booking. Please note that rescheduling of bookings is at our discretion and we cannot guarantee that we will be able to reschedule your stay to a date of your choosing. Our refund policy in respect of cancellations is set out in the table below.

 

9. Cancellation Policy

 

Standard Bookings (Not during Peak Holiday Periods and for groups of 6 or less Guests)

 

If your booking is cancelled within 48 hours of booking and more than 14 full days prior to your scheduled date of arrival, your deposit will be refunded in full - minus 3% Stripe fees if booked via website or paid via stripe.

If your booking is cancelled less than 14 full days prior to your scheduled date of arrival, 50% of your total Booking Fee, as well as 3% Stripe fees will be forfeited and will not be refunded.  

If your booking is cancelled less than 7 full days prior to your scheduled date of arrival, your entire Booking Fee will be forfeited and will not be refunded.  

 

Peak Holiday Period Bookings

  • If your booking is cancelled within 48 hours of booking and more than 30 days prior to your scheduled date of arrival, your deposit will be refunded in full - minus 3% Stripe fees if booked via website or paid via stripe.

  • If your booking is cancelled less than 30 full days prior to your scheduled date of arrival, 50% of your total Booking Fee, as well as 3% Stripe Fees will be forfeited and will not be refunded.  

  • If your booking is cancelled less than 14 full days prior to your scheduled date of arrival, your entire Booking Fee will be forfeited and will not be refunded.  

 

Group Bookings (Bookings for 7 or more Guests)

 

  • If your booking is cancelled within 48 hours of booking and more than 30 full days prior to your scheduled date of arrival, your deposit will be refunded in full - minus 3% Stripe fees if booked via website or paid via stripe.

  • If your booking is cancelled less than 30 full days prior to your scheduled date of arrival, 50% of your total Booking Fee, as well as 3% Stripe fees will be forfeited and will not be refunded.  

  • If your booking is cancelled less than 14 full days prior to your scheduled date of arrival, your entire Booking Fee will be forfeited and will not be refunded.  

 

10. Check In & Check Out 
Check-in is available from 2:00pm on the date of your arrival. You must check-out by 10:00am on the date of your departure. Requests for an early check-in or a late check-out must be made prior to the date of your arrival. Whilst we will make every effort to accommodate your needs, early check-in or late check-out times are subject to availability and will be agreed at our discretion. In some circumstances, early check-ins or late check-outs will require you to book and pay for an additional half-day. Half-day bookings are charged at a rate of 50% of the applicable nightly rate and will allow you to check-in at 10:00am and check-out at 2:00pm.

11. Cleaning 
You agree to leave The Wensley in a clean and tidy state upon your departure. In the event that you fail to do so, additional cleaning fees may apply. These additional charges will be charged to your nominated credit card or deducted from the security deposit you have paid.On departure, you must make sure that you:


Turn off all air conditioning systems;

  • Stack all used dishes into the dishwasher and turn on the dishwasher;

  • Shut all doors and windows – especially skylights above the beds upstairs;

  • Leave all dirty/used towels in bathroom;

  • Leave all linens and sheets on the beds;

  • Take all rubbish outside and place it in the bins provided; and

  • Lock the front door and shed door.

 

12. Smoking
Smoking inside The Wensley or in any indoor areas is strictly prohibited. If smoking outside, all windows and doors to The Wensley must be closed and all cigarette butts must be extinguished and placed in the outdoor rubbish bins provided.In the event that you or your Guests smoke inside The Wensley, an additional fee of $500 for specialised cleaning will be charged to your nominated credit card or deducted from the security deposit you have paid.

13. Pets and Animals at The Wensley
Unfortunately, pets are not permitted at The Wensley.

14. Lockouts & Loss of Keys 
If you lose or damage the keys to The Wensley, you will be charged a $50 replacement fee. A call-out fee of $250 will also apply where we are required to attend at The Wensley or provide a locksmith. Any applicable key replacement or call out fees will be charged to your nominated credit card or deducted from the security deposit you have paid.

15. Personal Belongings
Please be aware, unless otherwise required by law, we will not be liable for any loss or damage to your (or your Guests’) personal property during your stay at The Wensley. We recommend that you (and all of your Guests) purchase comprehensive travel insurance to cover any loss or damage to personal belongings during your stay at The Wensley.

16. Functions/Events
You must not host any function, party or event at The Wensley without our prior written consent. This will include any gatherings of more than 10 people or visitors (i.e. people who are not listed Guests) at The Wensley, at any time during your stay.This consent is at our discretion and may be subject to additional booking fees and the payment of an additional security deposit.  If we provide our consent to any function, party or event at The Wensley, our consent is subject to your (and your guests’) compliance with the guest behaviour standards as set out in these Terms.

17. Guest Behaviour
You agree that you are responsible for the behaviour of all Guests or visitors at The Wensley during your stay.If we consent to you holding a function or event at The Wensley, you must ensure that all noise in relation to the function will not cause disturbance to neighbouring properties. All noise which is audible from outside The Wensley (including any music) must be turned off by 12pm on Fridays and Saturdays and 10pm every other day of the week. Excessive noise, including but not limited to loud music and any other disturbance to our neighbours is strictly prohibited at all times.Subject to our discretion, a first warning will be given in the event that a noise complaint is received from our neighbours. If a second complaint is received, you will be asked to leave The Wensley as soon as possible and will not be entitled to a refund for the Bookings Fees that you have paid.

18. Commercial use of The Wensley - Photoshoots 
Unless we otherwise agree, commercial use of The Wensley is strictly prohibited. While we are more than happy for guests to take photographs and videos for their own personal purposes, any commercial photoshoots at The Wensley are prohibited unless we have provided our prior written approval. All filming and photography requests must be sent to us prior to the date of your arrival and will be subject to our discretion (and any additional fees specified by us from time to time). Failure to obtain our prior consent in relation to commercial photography or videography at The Wensley will amount to a breach of these Terms. If you would like to enquire or make a booking for commercial use of The Wensley, please contact us on 0402257323.

19. Breakages and Damage.
In the event that any part of The Wensley, including all communal and external areas, as well as any furniture, furnishings, appliances or household items are damaged or broken during your stay, an amount equal to the repair or replacement cost for the damaged goods will be charged to your nominated credit card or deducted from the security deposit you have paid.You must notify us immediately as soon as you become aware of any damage to The Wensley or its furniture and furnishings. You must not remove any item from The Wensley that does not form part of your own personal belongings. If any items are missing from The Wensley after your departure, the cost of replacement will be charged to your nominated credit card or deducted from the security deposit you have paid.You must not alter, move or rearrange any furniture, fixtures or fittings in The Wensley without our prior consent.

20. No Tenancy 
You agree that regardless of the length of your stay at The Wensley, you are not a tenant of The Wensley and will have no rights in relation to tenancy.

21. Breach of Terms and Conditions 
In the event that you or one of your Guests breach any of these Terms, the total loss or damage that we suffer as a result of that breach will be charged to your nominated credit card or deducted from the security deposit you have paid. In the event of breach, we reserve the right remove you and your Guests from The Wensley or to refuse future entry onto The Wensley.

22. Force Majeure/Changes beyond our Control 
To the full extent permitted by law, you agree that we are not liable for any injury, damage, loss, additional expenses or disruptions including cancellations and rescheduling of bookings to the extent that they are beyond our reasonable control.

23. Liability
Nothing in these Terms will have the effect of excluding or limiting any of our liability at law, including under the Australian Consumer Law, nor is to be interpreted as having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods and services which cannot be excluded, restricted or modified.

24. Definitions
In these Terms: 


Booking Fee means the total cost for your stay at The Wensley and includes any applicable GST. Guests means any person who accompanies you during your stay at The Wensley. Peak Holiday Periods includes the Easter, Christmas, New Year’s holiday periods and School Holidays, as well as any other peak times specified by us from time to time. Terms means these Terms and Conditions, as updated from time to time. The Wensley means the property located at 6 Casboults Road, Wensleydale, Victoria 3241. We, us and our means Frances Derham & Michael Robertson trading as The Wensley ABN 76 978 504 645 you and your means the person named in the booking information provided to us.